Overview
In JiPOS ERP, meal plans (e.g., Bed Only, Bed & Breakfast, Half Board, Full Board) are tied to a booking at the time of creation.
Changing a meal plan depends on the booking status:
- If the booking is incorrect → cancel and recreate
- If the guest is already checked in → checkout and re-check-in
Steps
Step 1: Navigate to Bookings
- From the left sidebar
- Go to Rooms/Accommodation → Bookings
Step 2: Search and Open Booking
- Use search filters (Guest Name, Booking Reference, Room, etc.)
- Open the booking profile
Scenario 1: Booking Created with Wrong Meal Plan (Before Check-in)
Solution: Cancel and Recreate Booking
- Cancel or void the existing booking
- Create a new booking
- Select the correct meal plan
- Save the booking
⚠️ Meal plans cannot be directly edited on an existing booking.
Scenario 2: Guest Already Checked In And Decides To Change Meal Plan
Solution: Checkout and Re-Check-In
- Perform guest checkout
- Create a new check-in
- Select the correct meal plan
- Complete the check-in
Important Notes
- Meal plans are part of the booking configuration
- Direct editing is restricted to maintain billing and audit integrity
- Changing meal plans mid-stay requires a new booking cycle
- If the payments had been made, the back/accounts office can delete the payment and close the initial booking balance, then carry-forward the amount to the new booking instance.
Tips
- Always confirm meal plan during booking creation
- Avoid modifying bookings after check-in unless necessary
- Inform front office staff of correct process to avoid billing issues
- Use notes to track why a booking was recreated
Common Issues (FAQs)
1. Meal plan field not editable
- This is expected behavior
- Meal plans are locked after booking creation
2. Guest charged incorrectly
- Cancel incorrect booking (if not checked in)
- Or adjust via new booking cycle
3. Booking cannot be cancelled
- Check booking status
- Ensure no dependencies (payments, check-ins, etc.)
- Ensure you have the access rights/role to cancel a booking